Acceptance of terms
By creating a ChatDaddy workspace or otherwise using the service, you agree to these Terms on behalf of yourself and, if you sign up on behalf of a company, that company. If you don’t agree, don’t use the service.
The service
ChatDaddy provides a unified inbox, visual workflow automation, AI agents, CRM, and analytics built on top of the WhatsApp Business Platform (via Meta’s Cloud API). We may add, change, or discontinue features; we’ll give notice ahead of anything that removes core functionality you’re paying for.
Your account & responsibilities
- You’re responsible for the accuracy of information you provide and for activity under your account and workspace.
- You’re responsible for maintaining ownership of, and Meta’s policy compliance for, any WhatsApp Business Account you connect.
- You must keep credentials (passwords, API keys) confidential and tell us promptly of any suspected compromise.
Acceptable use
Do not use the platform to send spam, conduct phishing, harass individuals, distribute malware, or violate WhatsApp’s Business or Commerce Policies. The full rules are in the Acceptable Use Policy, which is part of these Terms. Repeated or serious violations result in suspension or termination.
WhatsApp & Meta policies
Because messages are delivered through the WhatsApp Business Platform, your use is also governed by Meta’s own WhatsApp Business Terms of Service, Business Policy, and Commerce Policy. Meta independently reviews message templates and can restrict or ban a WhatsApp Business Account for policy violations. Those decisions are made by Meta and are outside ChatDaddy’s control — we’ll help you understand and appeal them where we can, but we can’t override them.
Fees & billing
Paid plans are billed in advance on a monthly or annual cycle, plus any usage-based charges (e.g. message volume) described on the pricing page at the time of purchase. Meta’s own per-conversation WhatsApp fees are separate from ChatDaddy fees and are billed by Meta or passed through transparently, depending on your plan. Fees are non-refundable except where required by law or expressly stated.
Intellectual property
We own the ChatDaddy platform, including its software, design, and trademarks. You own your content — your contacts, messages, flows, and configuration. You grant us a license to process that content solely to provide the service to you.
Your data
How we handle personal data within your content is described in the Privacy Policy and, for customers requiring one, the Data Processing Addendum. You are responsible for having the right to process the contact data you upload or message through the platform.
Warranties & disclaimers
Except as expressly stated in the SLA, the service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant that WhatsApp or Meta’s platform will be uninterrupted or error-free — that infrastructure is operated by Meta, not us.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Each party’s total liability arising out of these Terms is capped at the fees paid by you in the 12 months preceding the claim, except for liability that cannot be limited by law (e.g. gross negligence, confidentiality breaches, or a party’s indemnification obligations).
Indemnification
You’ll indemnify us against third-party claims arising from your content, your use of the service in violation of these Terms or the AUP, or your violation of applicable law (including messaging law such as consent requirements). We’ll indemnify you against claims that the ChatDaddy platform itself infringes a third party’s intellectual property rights.
Term & termination
These Terms apply for as long as you have an active workspace. You can terminate at any time from workspace settings or by contacting us. We can suspend or terminate for material breach, non-payment, or legal requirement. On termination, data is retained for 30 days to allow recovery, then deleted per the data deletion instructions, unless we’re legally required to keep it longer.
Governing law
These Terms are governed by the laws of the jurisdiction stated in your order form or signup flow, without regard to conflict-of-law principles. Disputes are resolved in the courts of that jurisdiction, unless a signed enterprise agreement says otherwise.
Changes to these terms
We may update these Terms to reflect changes to the service or the law. We’ll post the new version here with an updated date and, for material changes, notify workspace admins by email at least 14 days before they take effect.
Contact us
Questions about these Terms: legal@chatdaddy.io, or use the contact form.