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Frequently asked
How do I connect my WhatsApp Business number?+
Go to Settings → WhatsApp → Connect, then follow Meta’s embedded signup flow to link an existing WhatsApp Business Account or create one. Numbers already active on the WhatsApp Business app must be migrated to the Cloud API first — Meta walks you through that in the same flow.
Why was my message or number restricted by Meta?+
Meta reviews message templates and account quality independently of ChatDaddy. Common causes are low-quality ratings from recipient blocks/reports, or sending outside WhatsApp’s messaging window without an approved template. Check WhatsApp Manager for the specific reason — we surface it in Settings → WhatsApp too. See the Acceptable Use Policy for what to avoid.
Does the AI agent see all of my WhatsApp messages?+
Only the conversation you explicitly route to an AI agent in a flow. Message content is sent to the AI provider configured on your workspace solely to generate that reply — see Sub-processors for exactly who that is.
How do I request deletion of my data or a contact’s data?+
Workspace admins can delete a contact or export/delete the whole workspace from Settings → Security. If you personally received a WhatsApp message from a ChatDaddy customer and want your data deleted, see the Data deletion instructions page.